Shared Services is a profession. 

And we all face the same challenges. 

Our collective opportunity is to improve our results, grow the industry, and expand our field of influence.


 “Because we really started the industry, and then were recognized for our bench-mark results, we have been asked to work with and advise companies of all sizes and in all stages of their shared services journey.

Some were just beginning, others were seeking to expand, some had been in operation for years and doing well, but not advancing. Some were simple stuck.

With each, we saw the same struggles.

Struggles that were keeping them from: 

  • Achieving maximum results
  • Growing to the next level
  • Moving from cost savings to business transformation.”

– Filippo Passerini


“Decades ago, there may have been reason to struggle. Shared Service was a new strategy. We were all learning. 

But today, we have industry standards, proven methods and best practices that are consistently delivering bench-mark results. 

No one should be struggling to address hurdles already crossed. No one should be recreating the wheel and thus wasting:

  • Precious time
  • Valuable resources
  • Leadership confidence.”

–Tony Saldahna


Failed at or have not tried to include multiple services in their model. *



Still are not ready to support self-service or real-time analytics**




Do not have or are just starting to train their teams for emerging skill needs**