Professional GBS™


Expertise, Examples, Engagement

“You will not find this exchange of ideas on real problems anywhere else, in no other training, seminar or course.”

–Hari Ram, Global Head of FinancialServices, Kerry Group; 17+ years shared service experience
Course Overview: What’s Included

The GBS Professional™ Model

The Inixia team developed a trademarked approach for training shared service organizations, addressing all key areas critical for success. 

Solutions to Real Challenges

  • What services to include?
  • What to out-source?
  • Creating an operations budget.
  • Budgeting for innovation?
  • Building critical performance measures.
  • Driving transformation

Proven Strategies

Learn how to drive cost reductions, efficiencies, quality and ongoing transformation by applying proven strategies. Models included: Running as a Business, Incident Preparation, Change-Management Methods and Future-State Strategies.

Standardized Processes

Industry leaders help shape these proven, standardized processes to build expertise, professionalism and recognized qualification.

  • Action plans
  • Checklists
  • Timelines
  • Stakeholder involvement guides
  • Models for measurable outcomes 
  • Proven approaches to key challenges 

Case Studies

Collected from all industries, all stages of development, all around the worldPresented by those who had to learn along the wayShared to reduce risk while increasing efficiency and success

Course Specifics 

Our GBS Professional Training course is broken into five unique modules, each focusing on a different aspect of shared service delivery.

Expert practitioners and shared service leaders share trademarked and newly developed materials to grow your strategic, operational and leadership skills.

By completing all five modules and a successful skill review, you can showcase your expertise a with a Certified GBS Professional  Certification.

Custom / Master Classes

Need strategic focus on a given topic?
Have a group of employees who need expert training?
Custom 1-2 hour sessions available.