Filippo Passerini


There is a right way to run a shared service”

Filippo’s Story

A strategic visionary known for his charismatic warmth, Filippo travels the world teaching and sharing best practices for shared service management, innovative thinking and transformational leadership.

He is the former CIO and GBS President at the Procter & Gamble Company, where he led the integration of P&G’s IT and services groups to form Global Business Services, one of the largest and most progressive shared services organizations in the world. Under his leadership, GBS delivered more than 170 services and solutions to the company’s employees in 80 countries. Innovative in structure, scope and philosophy, GBS continues to be a competitive advantage for P&G.

Filippo focused on transforming the way business is done — distinctivly anticipating business needs and delivering solutions that drove business value and helped P&G win with consumers. 

Filippo has lived and worked in the UK, Latin America, Greece, Italy, Turkey, and the United States. Filippo’s leadership experience includes category, country, and marketing general managemet, and he credits his diverse exposure to the business as one of the keys to success in partnering with cross-functional leaders.

His strategies, principles and business models have been featured in several books, articles and the Harvard Business Review. He has received numerous awards, including the inaugural Fisher-Hopper Prize for Lifetime Achievement in CIO Leadership, Shared Service Thought Leader of the Year, and InformationWeek’s Chief of the Year. Filippo is a member of the CIO Hall of Fame.

Filippo serves on the Board of Directors for United Rentals, is a Visiting Professor for the Politecnico di Milano School of Management and a Professor in Residence at Columbia University. A native of Italy, he earned his Doctorate in Statistics & Operating Research from the University of Rome.