What Others are Saying
About our Training, Certifications, Advisory

“This is about learning from top-notch experts who have achieved true excellence in GBS.
We are already applying what we learned from them to our own transformation journey.”
— Federico Cerisoli, Global Head of Shared Service Centers
Louis Dreyfus Company
“I truly feel like I have access to the
most creative and advanced thinking in the world of GBS.”
–– Ilana Vorster, Global Director, Strategy and Operations
The Estée Lauder Companies Inc.
“You will not find this exchange of ideas on real problems anywhere else, in no other training, seminar or course . . .
. . . It is critical that we learn from each other to ensure we as an industry are moving in the right direction . . .
. . . I will refer back to this course work again and again.”
–Hari Ram, Global Head of Financial Services, Kerry Group
17+ years shared service experience
“This is a great way to build the skills to make you successful in the eyes of your executive team.”
–Dan Rose, Head of Strategy and Operations, Novartis Business Services

“Taking this course from a leader like Filippo Passerini was a priceless experience. The instructors get you involved in every single session, you learn strategies that are not taught anywhere else.”
–Ali Emir Marasligil, Director Business and Consulting Services, EPAM Systems
“Marvelous experience!
We learned from leaders who have already been through the hard patches and then brought to us the whole pack of do’s and don’ts at the highest and best levels.”
–Caio Cesar de Oliveira – Service Management,
Louis Dreyfus Company

“It is about time that we have specialized training to certify shared service experts.”
“The sharing experiences of all the participants and the expertise of all the teachers within the program have been invaluable.“
–Omar Rios Raeder Vice President, Panama Site Lead
The Estée Lauder Companies
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Recent Work



